Growth & Change Require Process Change
Improving existing processes based on new assumptions that move the business forward.
Decomposing and understanding key processes or sub-processes for use in Enterprise technologies or other systems.
Adoption of processes already recognized by functional expertise or industry leadership as optimized.
For many common processes, there are reliable objective benchmarks to serve as a guide for the realistic level of performance attainment.
Traditional analytical approach to processes, assumptions, and the preparation of necessary documentation using recognized standards.
In general, it isn’t enough to simply envision and realize new features of a system and teach them to users. This approach will help users become confident with the elements of the new platform they can see in the user interface, but may not address the new ways of conducting business the new system introduces.
In many cases, customers may desire to focus directly on improving processes themselves in order to gain efficiencies, improve benefits attainment, or reduce costs. Many processes are bound by dated assumptions that, once reviewed and optimized, can allow the process to be improved substantially. For many common processes across a company’s value chain or departments, there are reliable objective benchmarks to serve as a guide for the realistic level of performance attainment leadership should expect. Using these benchmarks, it is possible to target process improvement without over-investing.
For projects that are purely focused on improving the current way of doing business, successful process analysis can be an effective mediator of multiple subjective opinions by replacing them with a unified view of the optimum process. Much like strategy, good process analysis can create a common vision for multiple process owners who each have individual assumptions about the way things “should be.” For projects that are not primarily focused on process improvement but include a process component, good process analysis ensures that requirements are accurate, validates and improves expected benefits realization, and aligns organizational and people-related aspects. In short, good process analysis helps ensure that core business is the driver of critical resources, like IT and others.